FAQ

Frequently Asked Questions (FAQ)

How do I place an order?

You can place an order through our user-friendly online platform. Simply log in, browse our extensive catalog, and add items to your cart. Once you’re ready, proceed to checkout and confirm your order.

How can I track my order?

You can track your order in real-time through our platform. Once your order is placed, you will receive a tracking number that you can use to monitor the status of your delivery.

What if I need to make changes to my order?

If you need to make changes to your order, please contact our support team as soon as possible. We will do our best to accommodate your request.

What payment methods do you accept?

We accept a variety of payment methods, including major credit cards, bank transfers, and other secure payment options. Details will be provided during the onboarding process.

Do you offer customized solutions for large yachts?

Yes, we offer exclusive access to a specialized platform for our major yacht clients. This includes tailored solutions to meet the unique demands of your operations.

How can I contact customer support?
You can contact our customer support team via email, phone, or through the support section on our website. Our team is available to assist you with any questions or concerns you may have.

[email protected]
+971 50 438 1828 (Phone & WhatsApp)
Hotline: +971 4 331 3555
What is the returns and exchanges policy?

We cannot accept returns or exchanges if you change your mind about a product, if the product is free from defects, or if the product is available elsewhere at a lower price.

Received orders are considered correct and final and can’t be cancelled after receiving it.